Discount up to 35% for first purchase only this month.
We deliver to the United Kingdom, Europe, the United States, Canada, Australia and many other worldwide locations. Please make sure your shipping address is complete and accurate to avoid delivery issues.
Delivery times vary by location and product type. Once your order is placed, you’ll receive an estimated delivery timeframe. Personalised and handmade items may take slightly longer due to the time needed to create them.
Unlike mass-produced jewellery, many of our pieces are made or personalised only after you place an order. This ensures quality and uniqueness, but also means production and delivery can take a little more time.
If your order hasn’t arrived within the estimated timeframe, please check your tracking details first. If you still need help, contact our customer support team and we will assist you as quickly as possible.
To keep your jewellery looking its best:
Store pieces in a cool, dry place.
Avoid exposing them to perfumes, lotions or harsh chemicals.
Gently polish with a soft, lint-free cloth when needed.
Remove jewellery before bathing or swimming.
With proper care, your jewellery will retain its shine and finish for years.
We offer returns for most non-personalised items within a set period from delivery, provided they are in unused condition and in their original packaging. Personalised orders cannot be returned unless they are faulty.
Because many of our pieces are made to order or personalised immediately, we generally cannot cancel orders once they are placed. If you need assistance, please contact us as soon as possible and we will try to help.
To start a return, please email us with your order number and reason for return. If eligible, we will send you the return instructions and address.
At this time, we do not offer direct exchanges. If your item is eligible for return, you may return it according to our returns policy and place a new order for the preferred item.
If your jewellery arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of the item and your order number. Our team will review the issue and arrange a replacement or refund where appropriate.
Shipping costs are non-refundable unless the item is faulty or the error was made by us. Refunds are processed once the returned item has been received and inspected.
Yes! We offer personalisation options such as names, initials and custom details on selected products. Simply choose the personalisation options on the product page when placing your order.
Please double-check all spelling and personalisation details before submitting your order. We are not responsible for errors in personalisation caused by incorrect information provided at checkout.
If you have any questions that aren’t covered here, or need help with your order, feel free to get in touch with our support team:
Email: info@hafsyndra.com
We aim to respond to all enquiries as quickly as possible.
